Refunds Policy

Last Updated: October 2, 2025

Policy Summary
  • 7-Day Money-Back Guarantee for new Power User purchases
  • One-Time Payment - Lifetime access, no recurring charges
  • No Subscriptions - Pay once, use forever
  • Full Refund - Available within 7 days of purchase

Lifetime Access

One-Time Payment Benefits
  • Pay Once, Use Forever - No recurring charges or subscriptions
  • Lifetime Access - Power User features never expire
  • No Cancellation Needed - There's nothing to cancel, ever
  • All Updates Included - Get all future features and improvements
  • Job History Preserved - Your data and settings remain indefinitely
What You Get

After your one-time payment of ₹299, you get:

  • Immediate Power User access activation
  • Permanent access to all premium features
  • No expiration date - yours forever
  • Priority support and processing

Refund Policy

7-Day Money-Back Guarantee

Eligibility:

  • Available for first-time Power User purchasers only
  • Must be requested within 7 days of initial purchase
  • Full refund of the purchase amount (₹299)
  • No questions asked - we want you to be satisfied

How to Request:

  1. Send an email to support@resizeimages.co.in
  2. Include your registered email and reason (optional)
  3. We'll process your refund within 5-7 business days
Important: After receiving a refund, your Power User access will be immediately revoked.
Refunds for Technical Issues

We offer refunds if you experience:

  • Service Downtime: More than 24 hours of continuous downtime
  • Failed Processing: Systematic failures preventing video/image compression
  • Billing Errors: Duplicate charges or incorrect amounts

Resolution Process:

  1. Contact support with details of the issue
  2. Our team will investigate within 24-48 hours
  3. If confirmed, we'll issue a full or partial refund as appropriate

Non-Refundable Scenarios

Refunds are NOT available in the following cases:

  • After 7 Days: Refund window has expired for regular purchases
  • Change of Mind: Beyond the 7-day guarantee period
  • Service Misuse: Account suspension due to terms of service violations
  • Third-Party Charges: Payment gateway fees or bank charges
  • Completed Processing: Files successfully compressed/processed (service delivered as promised)
  • Second Purchase: Refund guarantee applies only to first-time buyers
Note: Power User is a one-time payment with lifetime access. There are no recurring charges, so nothing to cancel after purchase.

Refund Processing Timeline

Payment Method Processing Time Total Time (Approx.)
UPI / Net Banking 2-3 business days 5-7 business days
Credit/Debit Card 5-7 business days 7-10 business days
Digital Wallets 2-4 business days 5-7 business days

Refunds are processed to the original payment method used during purchase. Please allow up to 10 business days for the amount to reflect in your account.

Need Help?

For refund requests, cancellations, or any billing questions:

Email Support

support@resizeimages.co.in
Response time: Within 24 hours

Contact Form

Submit a Request
We'll get back to you promptly

Your Rights: As per Consumer Protection Act, 2019, you have the right to seek refunds for deficient services. We are committed to fair and transparent refund practices.

Policy Updates

Changes to This Policy: We may update this refund and cancellation policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Back to Pricing Terms of Service